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About the Course

The Quality Management Systems (QMS) Fundamentals e-Learning Course provides a comprehensive introduction to the essential concepts of quality management. Designed for entry-level professionals, this 1.5-hour course builds foundational knowledge of quality, QMS, ISO standards, and the latest trends in integrated management systems.
Learners will gain the confidence and skills needed to support their organization in building or improving its Quality Management System—enhancing its ability to identify, measure, control, and continuously improve overall effectiveness.

Course Objectives

Upon completing this course, participants will be able to:

• Outline the evolution of quality and the ISO 9000 Quality Management Standards

• Summarize the Plan-Do-Check-Act (PDCA) methodology

• Relate the 7 Principles of Quality Management to practical, actionable behaviors

• Highlight IATA’s common approach to quality assurance in IOSA, ISAGO, and ISSA programs

• Explain the concept of Just Culture and its role in organizational improvement

Key Topics Covered

• Evolution of Quality and ISO Standards

• Quality Management Methodologies

• Structure and Content of an ISO-Compliant Quality Assurance Program

• IATA’s Approach to Quality (IOSA, ISAGO, ISSA)

• The Concept and Principles of Just Culture

Certificate Awarded

Upon successful completion of the course and final exam, participants will receive an official IATA Certificate of achievement.