Airline Cabin Crew Training

About the Course

The Airline Cabin Crew Training Course is designed to prepare aspiring cabin crew members for one of the most dynamic and rewarding careers in aviation. Working as a cabin crew member goes beyond travel — it demands professionalism, responsibility, and a strong focus on passenger safety and comfort in compliance with international aviation standards.

This course is ideal for young professionals aiming to start their careers with leading airlines. It introduces the essential skills, duties, and mindset expected in the aviation industry. Special emphasis is placed on customer service excellence and handling in-flight situations with confidence and care.

Participants will also benefit from a Safety Equipment Procedure (SEP) Trainer, offering a virtual overview of aircraft layouts, safety equipment, and emergency procedures — accessible anytime via web or mobile. The final module provides practical tips for the airline recruitment process, helping candidates stand out during selection.

Course Objectives

Upon completion of this course, you will be able to:

• Define the cabin crew profession, including its origins and current practices

• Identify aircraft types and relevant cabin crew functions

• Manage passenger interactions effectively in a range of situations

• Recall and apply emergency and safety procedures confidently

Key Topics Covered

• Introduction to the airline industry and aircraft types

• Crew coordination and communication skills

• Customer service and managing passenger interactions

• Safety and emergency procedures (with virtual cabin walkthrough for narrow and wide-body aircraft)

• Philosophy and risks of transporting dangerous goods by air

• Security awareness and handling security-related issues

• Dangerous goods awareness for passengers

Certificate Awarded

Upon successfully completing the final exam, participants will receive an official IATA Certificate, available to download and print for personal records.