About

Elevate the quality of customer service through a winning blend of knowledge, skills, and attitude.
Frontline professionals in airline customer service, including ticket reservation staff, check-in and
gate agents, and cabin crew, operate in one of the most dynamic industries. In this course, we will
delve into how the Internet, social media, and emerging technologies are reshaping airline customer
service. Numerous examples will be explored to showcase how airlines are adapting to these
changes to meet customer demands and maintain competitiveness..

Course Code: SIFTAV-04

What you will learn?

Upon completing this course you will have the skills to:

• Identify and describe effective communication techniques and strategies for interacting with
  customers.
• Summarize and delineate the characteristics of diverse social styles and cultural variances
  among airline customers.
• Describe new trends in customer service

Course content

• Advancements in Customer Service Standards.
• Refining Verbal and Non-Verbal Communication Proficiency.
• Techniques for Customer Interaction.
• Developing Cross-Cultural Awareness.
• Stress Management Techniques.

Certificate awarded

Upon successfully passing the final exam, participants will receive an International Certificate.