The Passenger Ground Services course is designed for individuals aspiring to work in one of the most visible and customer-focused positions in the airline industry. This program equips you with the essential skills to deliver exceptional passenger services at airport check-in counters, boarding gates, and concourse areas.
The course aligns with IATA’s global standards, including the Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO), and the Passenger Services Conference Resolutions Manual (PSCRM), ensuring you are trained to meet industry best practices and operational requirements.
Available as both partner-taught classroom and self-study options, this course requires approximately 45 hours to complete. It’s ideal for those seeking a career in airline passenger services, ground handling, or airport operations.
Upon successful completion of this course, you will be able to:
Understand how airlines and airports operate in relation to passenger services.
Perform passenger and baggage check-in and boarding procedures, including handling passengers with special needs.
Interpret regulatory requirements related to passenger and baggage transport.
Operate and understand computer reservations and departure control systems (DCS).
Ensure safe and secure transport of passengers and baggage.
Apply knowledge of technological innovations in passenger service operations.
Enhance your employability by developing skills valued by airlines, airports, and ground handling agents.
Introduction to Airport and Airline Operations
Departure Control Systems (DCS) Functions
Passenger and Baggage Check-in Procedures (airport, self-service, off-site)
Conditions of Carriage, Boarding Procedures, and Flight Close-out Messaging
Automation and Technology in Air Travel
Managing Passenger Interactions and Customer Service
Aviation Security Procedures for Passengers and Baggage
Enhanced Passenger Facilitation and Emerging Career Opportunities
Upon successful completion of the final online exam, you will receive an IATA Certificate in Passenger Ground Services, available for download and printing.
Exam Details:
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